Lobby Host/ Bell/ Driver

 Job Description

· Delivery of ‘best in class’ Customer Service and Satisfaction

· Act as point of contact for all visitors

· Fostering great relationships with key stakeholders and communicating/interacting with consummate professionalism

· Conduct daily audits and collaborative with local FM Team to ensure space is 5 stars

· Ensure that the site is maintained and operated safely in line with QHSE

· Provide accurate and timely reports to the facilities manager regarding meeting room utilisation

· Follow emergency procedures required and operational controls

· Report all accidents, incidents and emergencies that occur on the site

· Prepare and manage daily hospitality lists

· Manage the lobby experience concept to enhance customer experience

· Coordinate events and provide support to the clients

· Luggage management for all guests

· Liaise with AV delivery team to ensure all rooms are to clients expectation

· Maintain a clean, tidy and organized customer facing lobby area

· Ensure compliance to the client

Skills and abilities

· Previous experience within a customer facing role

· Positive and proactive approach towards work, both receiving requests and proposing solutions

· Ability to rapidly adjust his/her work scheme and priorities to be able to adjust to a very dynamic work environment

· Motivated, innovative and able to work alone, and as part of a bigger team.

· Excellent communication skills, both verbal and written

· Friendly and approachable at all times

· Proficient in Word, Excel and PowerPoint

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